Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the ajjili platform — including its website at ajjili.app, any associated mobile web interface, and all gaming, betting, and account services offered therein — you ("the Player", "you", "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"), together with the ajjili Privacy Policy and any game-specific or promotion-specific rules published on the platform from time to time.

These Terms constitute a legally binding agreement between you and ajjili ("the Company", "we", "us", "our"). If you do not agree to any part of these Terms, you must not register an account or use the ajjili platform in any capacity. Your continued use of the platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

2. Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register and use the ajjili platform for real-money gaming. This requirement is set by PAGCOR regulations governing online gaming in the Republic of the Philippines. By creating an account, you affirm that you are 21 years old or older. ajjili reserves the right to require proof of age at any time, and accounts found to be held by persons under 21 will be suspended immediately, with any deposited funds returned per applicable PAGCOR guidelines.

2.2 Jurisdictional Eligibility

The ajjili platform is operated for and directed at players located in the Philippines. It is your sole responsibility to ensure that your use of the platform complies with the laws applicable in your jurisdiction. ajjili does not offer services to persons located in jurisdictions where online gaming is prohibited by law.

2.3 Registration Requirements

To create an ajjili account you must provide accurate, complete, and current registration information including your full legal name, date of birth, residential address in the Philippines, a valid mobile number registered to a Philippine network, and a valid email address. You may be required to submit identity verification documents as part of the KYC process. Accepted documents include:

• Philippine Passport
• PhilSys National ID
• UMID (Unified Multi-Purpose ID)
• Driver's License issued by the LTO
• Voter's ID issued by COMELEC
• PRC Professional Regulation Commission ID

Providing false or misleading registration information is a breach of these Terms and may result in immediate account suspension and forfeiture of funds.

2.4 One Account Policy

Each individual player is permitted to hold only one registered ajjili account. Operating multiple accounts — whether under the same or different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. If ajjili determines that a player holds duplicate accounts, all duplicate accounts will be closed, any bonuses claimed across those accounts will be voided, and balances may be forfeited pending investigation.

3. Account Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your ajjili account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number. ajjili will never ask you for your password via email, chat, or phone. You must notify ajjili support immediately at [email protected] if you suspect unauthorized access to your account.

3.2 Account Sharing

Your ajjili account is strictly personal and non-transferable. You may not share your account credentials with any other person, allow any third party to access or use your account, or operate your account on behalf of another person. Any activity conducted through your account — regardless of who performed it — is your sole responsibility.

3.3 Accuracy of Information

You are required to keep your registered account details accurate and up to date at all times. Changes to your name, address, mobile number, or payment details must be submitted to ajjili support along with supporting documentation. ajjili reserves the right to suspend account activity pending verification whenever a material discrepancy in account information is detected.

3.4 Account Inactivity

An account is considered inactive if no login or real-money transaction has occurred for a continuous period of twelve (12) months. ajjili may apply an administrative inactivity fee to dormant accounts in accordance with prevailing regulatory guidelines. Players will be notified via their registered email address before any inactivity fee is applied. Accounts with a zero balance that remain inactive for twenty-four (24) consecutive months may be closed at ajjili's discretion.

4. Deposits & Withdrawals

4.1 Deposits

ajjili accepts deposits via GCash, PayMaya (Maya), BPI, BDO, and Metrobank through the InstaPay network. The minimum deposit amount is ₱100. Deposits must be funded from a payment method registered in the same name as the ajjili account. Third-party funding — where the payment source belongs to a different individual — is not permitted and may result in the deposit being reversed and the account being suspended pending investigation.

Deposit transactions are generally credited to your ajjili wallet within three (3) minutes for GCash and PayMaya, and within fifteen (15) to thirty (30) minutes for bank InstaPay transfers. ajjili is not responsible for delays caused by your payment provider's internal processing times.

4.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible, in accordance with anti-money laundering (AML) best practices. The minimum withdrawal amount is ₱200. Withdrawal requests submitted before the daily processing cut-off time are typically settled on the same business day. GCash and PayMaya withdrawals generally settle within five (5) to ten (10) minutes during normal operating hours.

Before processing any withdrawal, ajjili requires completion of identity verification (KYC) as described in Section 2.3. Withdrawals from accounts with incomplete KYC will be held until verification is completed. ajjili reserves the right to conduct additional checks on any withdrawal request that triggers AML monitoring thresholds in accordance with PAGCOR and AMLC requirements.

4.3 Currency

All transactions on the ajjili platform are denominated in Philippine Pesos (PHP / ₱). Any currency conversion fees charged by your payment provider are your sole responsibility. ajjili does not charge additional currency conversion fees on deposits or withdrawals made in PHP.

5. Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload promotions, and other incentives offered by ajjili are subject to the specific terms published alongside each promotion, in addition to these general bonus Terms. Where a conflict exists between a specific promotion's terms and these Terms, the specific promotion terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Unless otherwise stated in a specific promotion's terms, bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering multiplier and eligible games will be clearly stated in the promotion description. Bets placed on certain game types — including but not limited to live baccarat, roulette, and other table games with a house edge below a specified threshold — may contribute at a reduced rate toward wagering requirements, as detailed in the relevant promotion.

5.3 Bonus Abuse

ajjili monitors bonus usage patterns. Activities deemed to constitute bonus abuse — including but not limited to: creating multiple accounts to claim the same promotion, using low-risk hedging strategies to guarantee withdrawal of bonus funds, or coordinating with other players to exploit promotional mechanics — will result in the forfeiture of the bonus and any associated winnings, and may result in permanent account suspension.

5.4 Bonus Expiry

Bonus funds not used within the validity period stated in the promotion terms will expire automatically and be removed from your account balance without notice. It is your responsibility to review the expiry terms of any bonus you accept.

6. Gameplay Rules

6.1 Game Integrity

All casino games available on ajjili use certified Random Number Generator (RNG) technology that has been independently tested and audited for fairness. Live dealer games are streamed in real time from professional studio environments. The outcome of all games is determined by the applicable game rules and the RNG or live dealing process — ajjili does not manipulate game outcomes.

6.2 Bet Settlement

All bets are settled in accordance with the official rules of the relevant game. In the event of a technical malfunction during a game round — including disconnection, server failure, or software error — ajjili's decision regarding the settlement of affected bets is final, subject to the dispute resolution process described in Section 12. Bets voided due to technical malfunction will be refunded to your account balance.

6.3 Sports Betting

Sports betting markets on ajjili are governed by the sportsbook rules published in the Sportsbook section of the platform. In the event of ambiguity, ajjili's interpretation of the applicable market rules and sporting outcome shall prevail. Bets on events that are abandoned, postponed, or otherwise not completed within the stated settlement timeframe may be voided per the sportsbook rules.

6.4 Minimum and Maximum Bet Limits

Minimum and maximum bet limits apply to all games and markets on the ajjili platform. These limits are displayed within each game or market interface. ajjili reserves the right to adjust bet limits at any time without prior notice, including applying individual account-level limits where warranted.

7. Prohibited Conduct

The following activities are strictly prohibited on the ajjili platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of funds, and referral to PAGCOR or Philippine law enforcement authorities:

• Registering or operating more than one account
• Providing false, misleading, or fraudulent identity or payment information
• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets or exploit games
• Colluding with other players to gain an unfair advantage in any game
• Engaging in any form of match-fixing, cheating, or manipulation of game outcomes
• Exploiting software bugs, errors, or malfunctions to gain an unfair advantage — any winnings derived from exploitation of a known or suspected malfunction must be reported and will be voided
• Using the platform for any purpose related to money laundering, terrorist financing, or any other activity prohibited by Philippine law
• Accessing the platform from a jurisdiction where online gaming is prohibited by applicable law
• Attempting to reverse-engineer, decompile, or tamper with any software component of the ajjili platform
• Harassing, threatening, or abusing ajjili staff, support agents, or other players

8. Intellectual Property

All content on the ajjili platform — including but not limited to the ajjili brand name and logo, website design, text, graphics, game interfaces, software, and promotional materials — is the property of ajjili or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the ajjili platform without the prior written consent of ajjili. Unauthorised use of ajjili's intellectual property may result in civil and criminal liability under Philippine law.

9. Privacy & Data

ajjili collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. ajjili complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission of the Philippines.

Your personal data will not be sold to third parties. Data may be shared with payment processors, KYC verification partners, and regulatory authorities (including PAGCOR and AMLC) as required by law or by the legitimate operation of the platform. For the full details of how your data is used, please review the ajjili Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, ajjili's total liability to you for any claim arising out of or relating to your use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by you into your ajjili account in the thirty (30) days immediately preceding the event giving rise to the claim.

ajjili shall not be liable for: indirect, incidental, special, or consequential damages; loss of profits or anticipated savings; loss of data; service interruptions caused by events outside ajjili's reasonable control including telecommunications failures, PAGCOR-directed shutdowns, force majeure events, or third-party payment provider outages.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under Philippine law.

11. Account Termination

11.1 Termination by You

You may close your ajjili account at any time by contacting customer support. Before closure, any pending withdrawal requests will be processed in the normal course and any remaining real-money balance will be returned to you via your verified payment method, subject to completion of KYC verification. Bonus balances that have not met wagering requirements will be forfeited upon account closure at your request.

11.2 Termination by ajjili

ajjili reserves the right to suspend or permanently close your account at any time if you breach these Terms, if required to do so by PAGCOR or any other regulatory authority, if your account activity triggers AML or fraud controls, or if continuing to operate your account would expose ajjili to legal, regulatory, or reputational risk. In cases of termination for breach, balances may be withheld pending investigation in accordance with applicable PAGCOR guidelines.

11.3 Self-Exclusion

Players who wish to self-exclude from the ajjili platform for responsible gaming reasons may request a self-exclusion period through Account Settings or by contacting support. Self-exclusion requests are processed within twenty-four (24) hours. During a self-exclusion period, you will not be able to log in, deposit, or place bets. ajjili supports PAGCOR's responsible gaming framework and encourages players experiencing gambling-related harm to use self-exclusion tools promptly. Further information is available on the Responsible Gaming page.

12. Dispute Resolution

If you have a complaint or dispute regarding any aspect of your ajjili account or a bet settlement, you should first contact ajjili customer support with full details of the issue. ajjili aims to respond to all formal complaints within five (5) business days. The majority of disputes are resolved at this stage.

If you are not satisfied with ajjili's resolution, you may escalate the matter to PAGCOR as the relevant regulatory authority. ajjili cooperates fully with PAGCOR dispute resolution processes. The decision of PAGCOR with respect to any dispute within its jurisdiction shall be final and binding on both parties.

Nothing in this clause limits your statutory rights as a consumer under Philippine law, including rights available under the Department of Trade and Industry (DTI) consumer protection framework.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that is not resolved through the dispute resolution process in Section 12 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

14. Amendments to These Terms

ajjili reserves the right to amend these Terms at any time. Material changes will be communicated to registered players via their registered email address and/or a prominent notice on the platform at least seven (7) days before the changes take effect. Your continued use of the ajjili platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with an amendment, you must stop using the platform and may request account closure as described in Section 11.1.

15. Contact Information

For questions, complaints, or requests relating to these Terms and Conditions, you may reach the ajjili support team through the following channel:

For responsible gaming support, self-exclusion requests, or problem gambling assistance, please visit the Responsible Gaming page or contact our support team directly.