Responsible Gaming at ajjili
Gaming is meant to be fun — a form of entertainment, not a way to make money or escape problems. ajjili is committed to giving every Filipino player the tools, information, and support they need to keep it that way. Whether you need a deposit limit, a cooling-off break, or a full self-exclusion, we've got you covered.
The ajjili platform is strictly for players aged 21 and above. Gambling by minors is illegal under Philippine law and PAGCOR regulations. We actively verify player ages during registration.
Age Verification (21+)
Every new player must pass ajjili's age and identity verification process before placing a single real-money bet. We use document verification and cross-referencing to confirm that no one under 21 gains access to real-money gameplay. This is non-negotiable — it's the law, and it's the right thing to do.
Deposit & Loss Limits
Players can set their own daily, weekly, or monthly deposit and loss limits directly in their account settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a mandatory cooling-off period to prevent impulsive decisions. Decreasing a limit takes effect right away.
Session Time Reminders
ajjili's reality check feature sends you periodic pop-up reminders showing how long you've been playing and how much you've won or lost in the current session. You can customise the reminder interval in Account Settings. These gentle nudges help you stay aware of time and keep gaming in perspective.
Take a Break
If you feel like you need a short pause, you can activate a cooling-off period of 24 hours, 7 days, or 30 days without fully closing your account. During a cooling-off period, you cannot log in or make deposits. Your balance and account history are preserved and accessible when the period ends.
Self-Exclusion
Self-exclusion is ajjili's most powerful responsible gaming tool. When you self-exclude, your account is fully suspended for a minimum of six months, with options extending up to five years or permanently. During this period, all marketing communications are stopped and any attempt to re-register is blocked. We take self-exclusion requests seriously — no questions, no pressure.
Dedicated Support
Our trained responsible gaming support team is available 24/7. Whether you want to talk through your options, set up a limit, or start a self-exclusion, our team will assist you promptly and with full confidentiality. Reach us anytime via live chat or by emailing us at [email protected] — no judgment, just help.
Minimum age required to play on ajjili, strictly enforced on every account
Responsible gaming support available around the clock for every Filipino player
Minimum self-exclusion period, with options up to permanent account suspension
Pressure or questions asked when a player requests a limit, break, or self-exclusion
Deposit Limits
Control exactly how much money you can add to your ajjili account within a given timeframe. Setting a deposit limit is the single most effective way to make sure you only ever play with what you can afford.
Loss Limits
A loss limit caps how much you can lose within a set period. Once you hit your limit, gameplay is paused until the period resets — giving you a built-in circuit breaker against chasing losses.
Session Time Limits
Set a maximum duration for any single gaming session. When you reach your limit, ajjili will log you out automatically and show you a summary of your session's activity before you can start a new one.
Reality Checks
Reality check reminders pop up at regular intervals during your session to show you your net position, total time played, and a prompt to continue or stop. Think of it as a friendly tap on the shoulder.
Take a Break
Need a short rest from ajjili without fully closing your account? A cooling-off break lets you step away for 24 hours, 7 days, or 30 days. Your account is locked during this period — no logins, no deposits, no gameplay.
Self-Exclusion
Self-exclusion is a serious, binding commitment to stop gambling on ajjili for an extended period. It's the right choice if you feel gambling is causing harm to you or those around you. We process every request with full respect and zero pushback.
Problem gambling can affect anyone — regardless of income, background, or how long they've been playing. The earlier the signs are recognised, the easier it is to get things back on track. If any of the following sound familiar — whether about yourself or someone you know — it's worth taking a closer look.
- Spending more money on gambling than you planned, or betting more than you can afford to lose
- Chasing losses — trying to win back money you've already lost by continuing to play
- Feeling restless, irritable, or anxious when you're not gambling or when you try to stop
- Lying to family members, friends, or employers about how much you gamble or how much you've lost
- Gambling to escape stress, depression, loneliness, or other personal problems
- Neglecting work, school, family responsibilities, or personal health because of gambling
- Borrowing money, selling belongings, or taking on debt to fund gambling
- Failed attempts to cut back or stop gambling, despite genuinely wanting to
Ask yourself honestly:
This is not a clinical diagnostic — it's a set of honest questions to help you reflect on your relationship with gambling. If you answer "yes" to three or more of these, we strongly encourage you to use ajjili's self-exclusion tools or reach out to our support team.
Self-exclusion takes less than two minutes to activate. Here's the exact process — no hoops, no lengthy forms, no waiting period before it kicks in.
Log In to Your ajjili Account
Sign in using your registered email and password at ajjili.app. If you're having trouble logging in, our live chat team can assist you directly.
Go to Account Settings
Click your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
Select Responsible Gaming
In the Account Settings panel, locate the "Responsible Gaming" section. This is where all your player protection tools are housed.
Choose Self-Exclusion
Click "Self-Exclusion" and select your desired exclusion period: 6 months, 1 year, 3 years, 5 years, or Permanent. Read the confirmation carefully.
Confirm Your Request
Click "Confirm Self-Exclusion". Your account is suspended immediately. You will receive a confirmation email and all promotional communications will be stopped at once.
Immediate account suspension: Your ajjili account is locked the moment your self-exclusion request is confirmed. You will not be able to log in, deposit, or place bets for the full duration of the exclusion period.
Marketing communications stopped: All promotional emails, SMS messages, push notifications, and bonus offers from ajjili are halted immediately. We will not contact you with any gambling-related marketing during your exclusion.
Your balance is protected: Any funds in your ajjili account at the time of exclusion are ring-fenced and held securely. You may request a withdrawal of your balance by contacting our support team during the exclusion period.
Re-registration is blocked: ajjili's systems will flag any attempt to open a new account using the same personal details, phone number, or payment method. Attempting to circumvent a self-exclusion is a breach of our Terms & Conditions.
Minimum period is binding: Self-exclusion periods cannot be shortened. Once activated, the exclusion runs for its full duration before any reinstatement request can even be considered. Reinstatement requires a manual review by our responsible gaming team.
PAGCOR Responsible Gaming: ajjili operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) responsible gaming framework. PAGCOR provides additional player support resources and an independent channel for escalating responsible gaming concerns. Filipino players are encouraged to familiarise themselves with PAGCOR's guidelines and support programs as an additional layer of protection.
ajjili's Responsible Gaming Policy
ajjili operates under the regulatory oversight of PAGCOR, the Philippine Amusement and Gaming Corporation, which requires all licensed operators to maintain and actively enforce a comprehensive responsible gaming (RG) program. Our RG policy is not a formality — it is a core part of how ajjili operates every day, from the way we design our platform to the way we train our support team.
We believe that the vast majority of Filipino players who choose ajjili do so for entertainment. They set a budget, they enjoy the games, and they walk away when the session is over. Our responsible gaming program is designed to support that majority — and to provide a safety net for anyone who finds that gambling is becoming more than just entertainment.
The 21+ Rule: No Exceptions
The minimum legal age to participate in any form of online gambling in the Philippines is 21 years old, in accordance with PAGCOR regulations. ajjili enforces this strictly. Every new player must complete an age and identity verification process before their account is activated for real-money play. This includes submission of a valid Philippine government-issued ID — such as a PhilSys card, UMID, driver's license, passport, voter's ID, or PRC ID — and, where required, a live selfie for facial verification.
If ajjili discovers at any point that a player is under 21, the account will be suspended immediately, all funds will be frozen pending investigation, and the matter will be reported to PAGCOR as required. We do not make exceptions to this rule under any circumstances. If you are a parent or guardian concerned that a minor in your household may be accessing gambling sites, we recommend using parental control software to restrict access, and contacting us immediately if you believe an account has been opened by a minor.
Gambling as Entertainment — Not a Financial Strategy
One of the most important principles we want every ajjili player to internalise is this: gambling is entertainment, not a way to make money. The house edge in casino games means that, over time, the mathematical outcome favours the house. While individual sessions can and do produce wins — sometimes significant ones — gambling should never be relied upon as a source of income or used as a way to solve financial problems.
Before you play on ajjili, we encourage you to follow these simple guidelines:
- Set a budget before you start and stick to it — only ever gamble with money you can afford to lose
- Treat any wins as a bonus, not an expectation
- Never chase losses — a losing session is a losing session; trying to win it back almost always makes things worse
- Take regular breaks and use session time reminders to stay aware of how long you've been playing
- Never gamble when you are tired, stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities and social time
Support for Family Members and Friends
Problem gambling doesn't only affect the person gambling — it affects families, relationships, and communities too. If you are concerned about the gambling behaviour of someone you care about, ajjili's support team can provide guidance on how to approach the situation and what resources are available in the Philippines. We can also assist with third-party exclusion requests in appropriate circumstances, in accordance with our policies and applicable privacy laws.
Talking openly about gambling problems can be difficult, but it is often the first and most important step. You don't have to navigate it alone — reach out to our team or encourage the person you're concerned about to contact us directly. Everything is handled with confidentiality and care.
Responsible Gaming and the ajjili Community
ajjili serves players from Manila to Cebu, Davao to Quezon City, and everywhere in between. We know that gaming culture in the Philippines is vibrant and deeply social — whether it's a bingo night, a sabong session, or friendly competition on the slots. Our goal is to make sure that ajjili remains a positive part of that culture: a platform where Filipino players feel safe, respected, and in control.
Responsible gaming is not about discouraging play. It's about making sure that when you come to ajjili, you're in control of your experience — and that if anything ever changes, the tools and support you need are right there, ready to help. That's a promise we take seriously.
Play Smart. Play Safe. Play with ajjili.
Explore ajjili's full game library knowing that our responsible gaming tools are always there when you need them. Your well-being comes first — always.